Cancellation & Refund Policy
Clear information about order cancellation, returns, damaged or incorrect books, digital publications and refund processing.
Cancellation & Refund Information
This policy explains the circumstances in which physical-book orders may be cancelled, returned, replaced, or refunded, together with the applicable conditions for digital publications.
Order Cancellation
Requests to cancel physical-book orders should be submitted as soon as possible.
An order may be cancelled before dispatch where operationally possible.
Once an order has entered dispatch or shipping, cancellation may no longer be possible and any available return procedure will apply.
Incorrect or Damaged Books
If you receive an incorrect book or a materially damaged copy, notify DR Publications within [48 hours] of delivery.
Please notify DR Publications within the specified period so that the issue can be reviewed and verified.
After verification, DR Publications may provide an appropriate replacement, refund, or other remedy according to the circumstances and applicable law.
Returns
Return eligibility may depend on the nature and condition of the product.
Unless otherwise required by applicable law, returned physical books should ordinarily be:
- in their original condition;
- unused;
- without writing, highlighting, markings, or damage; and
- accompanied by the relevant order information.
Books that have been materially used, damaged after delivery, or altered by the customer may not qualify for discretionary return.
Digital Publications
Digital publications and digital-access products may have different cancellation and refund conditions because access can be provided immediately after purchase.
Any restriction on cancellation or refund for digital content will be communicated subject to applicable consumer law.
A refund may be considered where, for example, access was not successfully provided because of a verified technical or transaction problem that DR Publications could not reasonably resolve.
Refund Processing
Approved refunds will ordinarily be issued through the applicable original payment method where technically possible.
Banking and payment-provider processing times may affect when the refunded amount becomes visible to the customer.
Need Help With a Cancellation or Refund?
If you have questions regarding an order cancellation, return, incorrect or damaged book, digital publication, or refund, please contact DR Publications through the appropriate contact details provided on this website.
By placing an order or purchasing products through the DR Publications website, you acknowledge that you have read and understood this Cancellation & Refund Policy.